How to Improve Customer Service in The Entertainment Industry
It cannot be denied that if you wanted to stay and keep up in the entertainment industry, you have to make sure that you can provide a satisfactory customer service. Regardless if you are dealing with a customer over the phone or you are talking to them face-to-face, you have to maintain your composure because pleasing everybody is your main priority.
Leaving a remarkable and good impression to your customers and clients will assure you that you can have their loyalty and they can even recommend you to other powerful names if you are lucky enough. So, if you wanted to improve your customer service skills, here are some tips that you should always keep in mind:
As much as possible, do not forget to smile. It’s true that smiling is contagious. Whether you are talking to your co-worker or you are dealing with a customer, you have to make sure that there is a smile plastered on your face. There are some people who tend to fake a smile for the sake of their customers but it can be easily identified, and it’s not always good when they found out that you’re just flashing a fake smile and they might even get offended by you.
Take a deep breath, relax and calm yourself before stretching your lips into a genuine smile. Even if you talking over the phone, anybody can tell if you are smiling or not just by the tone of your voice so make sure that you also smile to produce an approachable aura to your customers, especially if they are just inquiring. They may feel comfortable talking with you and would ask further about your company or your service.
Provide utmost comfort to your customer
As much as possible, you need to make sure that your customer feels welcome upon entering your office building. There are lots of options that the customers could choose from, so you have to express your delight because he chose you by making them comfortable while you are around and talking to each other. Always make sure that you are talking in a natural way otherwise he would know that you’re like reciting the script that you’ve memorized rather than talking and entertaining him. Do not be pushy and provide your customer a wide range of options and no matter how hectic your schedule is, do not complain about it in front of your customer. Communication is important when it comes to customer service so make sure that you enhance your communication skills.
Be alert and listen
Make sure that you always listen to what your customer or client has to say to you. It’s frustrating to the client if you don’t listen to them and in industry world, you have to maintain good connections otherwise, you’ll lose his trust and you’ll eventually make a bad reputation not only to yourself but to the company that you are working with as well.
Further, develop your skills
It is also important that you develop your skills so that you’ll never get left behind. Before you step into the entertainment industry, you have a dream. Now that you are inside, you should try to catch up with everyone by further developing and improving your skills and talented. Talented professionals are quite rare nowadays, and if someone had discovered just how talented and skilled you are, you can assure that the opportunities itself will come knocking at your door in no time. If you are working on a certain technique, you should never give up until you can master it.